Search for Chats with Specific Tags in Zendesk
How can I search for chats with specific tags in Zendesk?
You can easily search for past chats that contain specific tags using the advanced search option in Zendesk's History. Simply click the arrow next to the drop-down field to access advanced search options, and enter one or more tags in the Tags field to find results with any of those tags. Once you perform the search, you can click on a conversation in the results to view the chat's tags, transcript, and other details. This feature allows you to quickly locate chats based on the tags you've used. For more details, check out the originalZendesk help article.
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How can I view the top tags in my Zendesk account?
You can view your account’s top tags on the Home page of the Zendesk dashboard. This feature helps you identify common questions or points of confusion by showing the most consistently popular tags. The Top 10 tags are based on the last seven days,…
What types of tags can I search for in Zendesk?
In Zendesk, you can search for chat tags, trigger tags, and API tags. While only chat tags appear in the drop-down list when entering tags to search for, you can still search for trigger and API tags. This flexibility allows you to filter and find…
How do I export chat search results with tag information in Zendesk?
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Why aren't my new tags appearing in the top tags list in Zendesk?
If your new tags aren't appearing in the top tags list in Zendesk, it could be because they are tags from the current day. The top tags list updates daily and includes data from the last seven days, excluding the current day. Therefore, any tags…
What should I do if I want more detailed analytics on tag data in Zendesk?
For more detailed analytics on tag data in Zendesk, you can use Explore to create custom reports. This allows you to analyze tag data beyond the basic CSV export. Additionally, keep an eye on Zendesk's product announcements and current and upcoming…
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