New Tags Not Appearing in Zendesk Top Tags List
Why aren't my new tags appearing in the top tags list in Zendesk?
If your new tags aren't appearing in the top tags list in Zendesk, it could be because they are tags from the current day. The top tags list updates daily and includes data from the last seven days, excluding the current day. Therefore, any tags added today will only appear in the list the following day. This ensures that the top tags list reflects consistent trends over a week.
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How can I search for chats with specific tags in Zendesk?
You can easily search for past chats that contain specific tags using the advanced search option in Zendesk's History. Simply click the arrow next to the drop-down field to access advanced search options, and enter one or more tags in the Tags…
How can I view the top tags in my Zendesk account?
You can view your account’s top tags on the Home page of the Zendesk dashboard. This feature helps you identify common questions or points of confusion by showing the most consistently popular tags. The Top 10 tags are based on the last seven days,…
What types of tags can I search for in Zendesk?
In Zendesk, you can search for chat tags, trigger tags, and API tags. While only chat tags appear in the drop-down list when entering tags to search for, you can still search for trigger and API tags. This flexibility allows you to filter and find…
How do I export chat search results with tag information in Zendesk?
To export chat search results with tag information in Zendesk, first select the chats you want to export using the checkbox. Then, you'll see an 'Actions' dropdown near the search bar. From there, you can choose to export the selected chats, and…
What should I do if I want more detailed analytics on tag data in Zendesk?
For more detailed analytics on tag data in Zendesk, you can use Explore to create custom reports. This allows you to analyze tag data beyond the basic CSV export. Additionally, keep an eye on Zendesk's product announcements and current and upcoming…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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