Scheduled Dashboard Delivery Timeout in Zendesk
Why does my scheduled dashboard delivery time out in Zendesk?
Scheduled dashboard deliveries in Zendesk time out if they take longer than 20 minutes to process. This usually happens when the dashboard includes large or complex reports.
Each scheduled dashboard is composed of multiple reports that are executed in parallel. If any report takes more than 8 minutes to execute, the schedule fails. Explore will attempt to execute the report a second time, but if it fails again, a timeout notification email is sent to the schedule owner. To prevent this, try simplifying your reports and reducing the data load.
For more information, see the article: Scheduling dashboard deliveries.
More related questions
What happens if a report in my dashboard takes too long to execute?
If a report in your dashboard takes more than 8 minutes to execute, it can cause the entire scheduled delivery to fail. Zendesk Explore will try to execute the report a second time. If the report fails again on the second attempt, a timeout…
How can I prevent my Zendesk dashboard from timing out?
To prevent your Zendesk dashboard from timing out, ensure that your reports are less complex and contain less data. Since scheduled dashboards are made up of multiple reports executed in parallel, any report taking more than 8 minutes can cause the…
What is the time limit for processing scheduled dashboards in Zendesk?
The time limit for processing scheduled dashboards in Zendesk is 20 minutes. If the processing takes longer, the delivery will time out. This limit is in place because dashboards consist of multiple reports that are executed in parallel. If any…
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