Preventing Dashboard Timeouts in Zendesk
Learn how to prevent your Zendesk dashboard from timing out by simplifying reports and reducing data complexity.
How can I prevent my Zendesk dashboard from timing out?
To prevent your Zendesk dashboard from timing out, ensure that your reports are less complex and contain less data.
Since scheduled dashboards are made up of multiple reports executed in parallel, any report taking more than 8 minutes can cause the schedule to fail. Simplifying your reports and reducing the data load can help ensure that your dashboard processes within the 20-minute limit, preventing timeouts.
More related questions
Why does my scheduled dashboard delivery time out in Zendesk?
Scheduled dashboard deliveries in Zendesk time out if they take longer than 20 minutes to process. This usually happens when the dashboard includes large or complex reports. Each scheduled dashboard is composed of multiple reports that are executed…
What happens if a report in my dashboard takes too long to execute?
If a report in your dashboard takes more than 8 minutes to execute, it can cause the entire scheduled delivery to fail. Zendesk Explore will try to execute the report a second time. If the report fails again on the second attempt, a timeout…
What is the time limit for processing scheduled dashboards in Zendesk?
The time limit for processing scheduled dashboards in Zendesk is 20 minutes. If the processing takes longer, the delivery will time out. This limit is in place because dashboards consist of multiple reports that are executed in parallel. If any…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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