image for site

Salesforce Account Names Changing to Numbers

Learn why Salesforce account names change to numbers in Zendesk and how to fix it by adjusting the Synced organization mapping field.

Why are my Salesforce account names changing to numbers in Zendesk?

If your Salesforce account names are changing to numbers in Zendesk, it's likely due to the configuration of the Synced organization mapping field. This field is used to display the synced Zendesk record ID. After the first successful sync, the integration writes the ID of the Zendesk organization back into this field, which can overwrite the account name if it's mapped to that field.

To resolve this, ensure that the Synced organization mapping is not set to the account name. You can leave this field unmapped, as it is optional, to prevent the account names from being overwritten. For more details, you can check the integration logs to confirm these changes.


More related questions

How can I stop Salesforce account names from being overwritten in Zendesk?

To stop Salesforce account names from being overwritten in Zendesk, you need to adjust the Synced organization mapping field in the Account Sync settings. This field should not be mapped to the account name, as it will be overwritten with the…

What is the Synced organization mapping field in Zendesk?

The Synced organization mapping field in Zendesk is used to display the synced Zendesk record ID. During the first successful sync of an account from Salesforce to Zendesk, the integration writes the ID of the Zendesk organization back into this…

How can I verify changes made by the Salesforce to Zendesk sync?

You can verify changes made by the Salesforce to Zendesk sync by checking the integration logs. These logs will show if the account names have been changed to numbers due to the Synced organization mapping field configuration. The logs will also…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites