Salesforce Account Names Changing to Numbers
Why are my Salesforce account names changing to numbers in Zendesk?
If your Salesforce account names are changing to numbers in Zendesk, it's likely due to the configuration of the Synced organization mapping field. This field is used to display the synced Zendesk record ID. After the first successful sync, the integration writes the ID of the Zendesk organization back into this field, which can overwrite the account name if it's mapped to that field.
To resolve this, ensure that the Synced organization mapping is not set to the account name. You can leave this field unmapped, as it is optional, to prevent the account names from being overwritten. For more details, you can check the integration logs to confirm these changes.
More related questions
How can I stop Salesforce account names from being overwritten in Zendesk?
To stop Salesforce account names from being overwritten in Zendesk, you need to adjust the Synced organization mapping field in the Account Sync settings. This field should not be mapped to the account name, as it will be overwritten with the…
What is the Synced organization mapping field in Zendesk?
The Synced organization mapping field in Zendesk is used to display the synced Zendesk record ID. During the first successful sync of an account from Salesforce to Zendesk, the integration writes the ID of the Zendesk organization back into this…
How can I verify changes made by the Salesforce to Zendesk sync?
You can verify changes made by the Salesforce to Zendesk sync by checking the integration logs. These logs will show if the account names have been changed to numbers due to the Synced organization mapping field configuration. The logs will also…
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