To stop Salesforce account names from being overwritten in Zendesk, you need to adjust the Synced organization mapping field in the Account Sync settings. This field should not be mapped to the account name, as it will be overwritten with the Zendesk organization ID after the first sync.
Instead, map the Synced organization mapping to a different field or leave it unmapped, as it is optional. This will prevent the account names from being changed to numbers. You can verify these changes by checking the integration logs.
If your Salesforce account names are changing to numbers in Zendesk, it's likely due to the configuration of the Synced organization mapping field. This field is used to display the synced Zendesk record ID. After the first successful sync, the…
The Synced organization mapping field in Zendesk is used to display the synced Zendesk record ID. During the first successful sync of an account from Salesforce to Zendesk, the integration writes the ID of the Zendesk organization back into this…
You can verify changes made by the Salesforce to Zendesk sync by checking the integration logs. These logs will show if the account names have been changed to numbers due to the Synced organization mapping field configuration. The logs will also…