Routing Tickets to Departments in Zendesk
How can I route tickets to specific departments using support addresses?
Routing tickets to specific departments using support addresses involves setting up business rules in Zendesk. For example, if you have a returns@yourcompany.com email address, you can create a rule to automatically direct all return-related tickets to your Returns Department. This ensures that tickets are handled by the right team, improving response times and customer satisfaction.
More related questions
Why should I use multiple support addresses for customer requests?
Using multiple support addresses helps organize incoming tickets more efficiently. By setting up specific email addresses like sales@yourcompany.com, bugs@yourcompany.com, and returns@yourcompany.com, you can streamline the process of handling…
How can I set up multiple support addresses in Zendesk?
To set up multiple support addresses in Zendesk, create separate email addresses for different types of customer requests. For instance, you can have sales@yourcompany.com for sales inquiries, bugs@yourcompany.com for technical issues, and…
What is the wildcard emails option in Zendesk?
The wildcard emails option in Zendesk allows you to enable a flexible email setup for handling tickets. This feature lets you create a pattern for email addresses, making it easier to manage a large number of support addresses without setting up…
Can I use a general email address for all customer requests?
While you can use a general email address for all customer requests, it's not the most efficient method. Using a single email address can lead to a cluttered inbox and make it difficult to prioritize and manage tickets. Instead, setting up multiple…
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