Understanding Wildcard Emails in Zendesk
What is the wildcard emails option in Zendesk?
The wildcard emails option in Zendesk allows you to enable a flexible email setup for handling tickets. This feature lets you create a pattern for email addresses, making it easier to manage a large number of support addresses without setting up each one individually. It's particularly useful for businesses that need to handle a wide range of customer inquiries efficiently.
More related questions
Why should I use multiple support addresses for customer requests?
Using multiple support addresses helps organize incoming tickets more efficiently. By setting up specific email addresses like[email protected],[email protected], and[email protected], you can streamline the process of handling…
How can I set up multiple support addresses in Zendesk?
To set up multiple support addresses in Zendesk, create separate email addresses for different types of customer requests. For instance, you can have[email protected]for sales inquiries,[email protected]for technical issues, and…
How can I route tickets to specific departments using support addresses?
Routing tickets to specific departments using support addresses involves setting up business rules in Zendesk. For example, if you have a[email protected]email address, you can create a rule to automatically direct all return-related…
Can I use a general email address for all customer requests?
While you can use a general email address for all customer requests, it's not the most efficient method. Using a single email address can lead to a cluttered inbox and make it difficult to prioritize and manage tickets. Instead, setting up multiple…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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