Reversing Automations to Clean Up Tickets in Zendesk
How can I reverse an automation to clean up tickets in Zendesk?
To reverse an automation and clean up tickets in Zendesk, create a new automation that undoes the actions of the previous one. For instance, if an unwanted tag was added to all tickets, set up an automation to remove that tag.
After running this corrective automation, create another one to apply the intended changes to the correct tickets. This process helps you rectify any unintended modifications made by the original automation.
More related questions
What happens when a value used in Zendesk automations is deleted?
When a value used in Zendesk automations is deleted, it causes an error in the automation condition. If a ticket field or tag that an automation relies on is deleted, the condition becomes erroneous and is skipped during the automation process….
How can I solve the deleted values error in Zendesk automations?
To solve the deleted values error in Zendesk automations, you can update automations before changing ticket fields, reverse the automation to clean up tickets, or use the Zendesk API for corrections. Updating automations involves adjusting…
What is the best way to prevent errors from deleted values in automations?
The best way to prevent errors from deleted values in automations is to update your automations before making changes to ticket fields. By being proactive, you can adjust conditions to look for different field values or disable automations that are…
How can I use the Zendesk API to correct errors from deleted values?
Using the Zendesk API to correct errors from deleted values involves scripting to identify and update affected tickets. First, retrieve the UNIX timestamp for when the automation started or the field change occurred. Use this timestamp with the…
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