Preventing Errors from Deleted Values in Automations
What is the best way to prevent errors from deleted values in automations?
The best way to prevent errors from deleted values in automations is to update your automations before making changes to ticket fields. By being proactive, you can adjust conditions to look for different field values or disable automations that are no longer relevant.
This approach ensures that your automations do not rely on fields that are about to be changed or removed, preventing errors and maintaining the intended functionality of your automations.
More related questions
What happens when a value used in Zendesk automations is deleted?
When a value used in Zendesk automations is deleted, it causes an error in the automation condition. If a ticket field or tag that an automation relies on is deleted, the condition becomes erroneous and is skipped during the automation process….
How can I solve the deleted values error in Zendesk automations?
To solve the deleted values error in Zendesk automations, you can update automations before changing ticket fields, reverse the automation to clean up tickets, or use the Zendesk API for corrections. Updating automations involves adjusting…
How can I reverse an automation to clean up tickets in Zendesk?
To reverse an automation and clean up tickets in Zendesk, create a new automation that undoes the actions of the previous one. For instance, if an unwanted tag was added to all tickets, set up an automation to remove that tag. After running this…
How can I use the Zendesk API to correct errors from deleted values?
Using the Zendesk API to correct errors from deleted values involves scripting to identify and update affected tickets. First, retrieve the UNIX timestamp for when the automation started or the field change occurred. Use this timestamp with the…
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