Restricting User Access in Zendesk WFM
Can I restrict Zendesk WFM access to certain users?
Yes, you can restrict Zendesk WFM access to certain users. This allows you to control who can use the WFM features and helps manage costs by only providing access to those who need it.
By deactivating agents who don't require WFM or setting specific access permissions, you ensure that only necessary users are active on your WFM account. This is a great way to optimize your Zendesk WFM usage and avoid unnecessary charges.
More related questions
Does Zendesk WFM charge for all of my Zendesk users?
No, Zendesk WFM doesn't charge for all of your Zendesk users. You only pay for the active users on your Zendesk WFM account, and this count is updated weekly. When you first install Zendesk WFM, all of your Zendesk users are automatically imported….
How often does Zendesk WFM update the count of active users?
Zendesk WFM updates the count of active users once a week. This means your billing is based on the number of active users at the time of the update. This weekly update ensures that you are only charged for users who are actively using Zendesk WFM….
How does Zendesk WFM handle new users added to Zendesk?
New users added to Zendesk are automatically synced with your Zendesk WFM agent list every 12 hours. This ensures that your WFM account is always up-to-date with the latest user information. This automatic syncing process means you don't have to…
What happens during the Zendesk WFM installation process regarding users?
During the Zendesk WFM installation process, all of your Zendesk users are automatically imported into the WFM system. This initial import ensures that your WFM account is set up with all existing users. This automatic import simplifies the setup…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
