Restricting Project Access in Jira Integration
How can I restrict access to projects in the Jira integration?
Restricting access to projects in the Jira integration can be managed by configuring settings within Jira.
This involves navigating to the Manage Apps section in Jira, selecting the Zendesk Support for Jira app, and adjusting the configuration settings to control which projects are accessible. This ensures that sensitive information is only available to authorized users. For more details, refer to the usage section in theoriginal link.
More related questions
What is the Jira integration in Zendesk?
The Jira integration in Zendesk allows for seamless collaboration between support and development teams by linking, tracking, and synchronizing information between Zendesk tickets and Jira issues. Support teams can create links between customer…
How do I set up the Jira integration in Zendesk?
Setting up the Jira integration in Zendesk involves configuring both Zendesk Support and Jira to communicate effectively. You'll need to install the integration and configure it to suit your needs, which may include setting up field syncing and…
How does data syncing work between Zendesk and Jira?
Data syncing between Zendesk and Jira is facilitated by the field syncing feature, which allows for near real-time updates between the two platforms. This means that any changes made in Jira can automatically update the corresponding Zendesk…
Can I report on Zendesk tickets linked to Jira issues?
Yes, you can report on the number of Zendesk tickets linked to a Jira issue, which helps in tracking and managing the workload between support and development teams. This reporting feature allows you to gain insights into how many customer issues…
Is it possible to link more than 200 Zendesk tickets to a Jira ticket?
Currently, there is a limit of linking up to 200 Zendesk tickets to a single Jira ticket. If your team often exceeds this limit, a common workaround is to clone Jira tickets to accommodate additional Zendesk links. This threshold is in place to…
Can I link two separate Zendesk instances to the same Jira instance?
At the moment, the Zendesk Jira Integration only supports linking one Zendesk instance to one Jira instance at any time. This means you cannot simultaneously link both a Sandbox and Production Zendesk instance to a single Jira instance. If you need…
How can I automate ticket creation in Jira from Zendesk?
Automating ticket creation in Jira from Zendesk can be achieved using APIs or third-party tools like Zapier. While there isn't a built-in feature for this automation, you can set up a custom solution to create Jira tickets based on specific…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
