Linking Multiple Zendesk Instances to Jira
Can I link two separate Zendesk instances to the same Jira instance?
At the moment, the Zendesk Jira Integration only supports linking one Zendesk instance to one Jira instance at any time.
This means you cannot simultaneously link both a Sandbox and Production Zendesk instance to a single Jira instance. If you need to test features, consider using a different Jira instance or explore other testing methods. For more information, you can refer to the community discussions or contact Zendesk support.
More related questions
What is the Jira integration in Zendesk?
The Jira integration in Zendesk allows for seamless collaboration between support and development teams by linking, tracking, and synchronizing information between Zendesk tickets and Jira issues. Support teams can create links between customer…
How do I set up the Jira integration in Zendesk?
Setting up the Jira integration in Zendesk involves configuring both Zendesk Support and Jira to communicate effectively. You'll need to install the integration and configure it to suit your needs, which may include setting up field syncing and…
How does data syncing work between Zendesk and Jira?
Data syncing between Zendesk and Jira is facilitated by the field syncing feature, which allows for near real-time updates between the two platforms. This means that any changes made in Jira can automatically update the corresponding Zendesk…
Can I report on Zendesk tickets linked to Jira issues?
Yes, you can report on the number of Zendesk tickets linked to a Jira issue, which helps in tracking and managing the workload between support and development teams. This reporting feature allows you to gain insights into how many customer issues…
How can I restrict access to projects in the Jira integration?
Restricting access to projects in the Jira integration can be managed by configuring settings within Jira. This involves navigating to the Manage Apps section in Jira, selecting the Zendesk Support for Jira app, and adjusting the configuration…
Is it possible to link more than 200 Zendesk tickets to a Jira ticket?
Currently, there is a limit of linking up to 200 Zendesk tickets to a single Jira ticket. If your team often exceeds this limit, a common workaround is to clone Jira tickets to accommodate additional Zendesk links. This threshold is in place to…
How can I automate ticket creation in Jira from Zendesk?
Automating ticket creation in Jira from Zendesk can be achieved using APIs or third-party tools like Zapier. While there isn't a built-in feature for this automation, you can set up a custom solution to create Jira tickets based on specific…
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