Restrict App Access in Zendesk
How can I restrict access to an app in Zendesk?
Restricting access to an app in Zendesk is straightforward. Open the My Apps page in Support, Sell, or Chat, hover over the app, and select Change settings. You can then enable role or group restrictions and specify which groups or roles should have access. Remember to click Update to save your changes. This ensures that only specified agents can access the app.
More related questions
How can I change the order of my installed apps in Zendesk?
You can easily change the order of your installed apps in Zendesk by using the Reorder apps feature. Simply open the My Apps page in Support, Sell, or Chat, click on Reorder apps, and then drag and drop the apps into your desired order. The new…
How do I change the settings of an app in Zendesk?
To change the settings of an app in Zendesk, navigate to the My Apps page in Support, Sell, or Chat. Hover over the app you want to modify and select Change settings from the drop-down menu. After making your changes, click Update at the bottom of…
How do I disable or enable an app in Zendesk?
Disabling or enabling an app in Zendesk is simple. Go to the My Apps page in Support, Sell, or Chat. To disable an app, hover over it in the Enabled apps section and click the Enabled toggle. To enable a disabled app, do the same in the Disabled…
How can I uninstall an app in Zendesk?
Uninstalling an app in Zendesk removes it for all agents. To do this, open the My Apps page in Support, Sell, or Chat, hover over the app you want to uninstall, and click Uninstall from the drop-down menu. Confirm the action in the Uninstall App…
How do I manage app shortcuts in Zendesk?
Managing app shortcuts in Zendesk allows agents to quickly access frequently used apps. In the Admin Center, go to Apps and integrations, then select Apps > Zendesk Support apps. Under the Settings tab, you can activate or deactivate app shortcuts…
How can I contact an app's developer in Zendesk?
If you have questions about an app, you can contact the developer directly. Open the My Apps page in Support, Sell, or Chat, hover over the app, and click Developer website from the drop-down menu. This will take you to the developer's website…
What are private apps in Zendesk and how do I manage them?
Private apps in Zendesk are custom apps built by your company and are not available on the public Zendesk Marketplace. To manage them, go to the My Apps page in Support, Sell, or Chat, and use the Upload private app option to add new apps. You can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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