Uninstalling an app in Zendesk removes it for all agents. To do this, open the My Apps page in Support, Sell, or Chat, hover over the app you want to uninstall, and click Uninstall from the drop-down menu. Confirm the action in the Uninstall App window. This is a permanent action, so ensure you no longer need the app before proceeding.
You can easily change the order of your installed apps in Zendesk by using the Reorder apps feature. Simply open the My Apps page in Support, Sell, or Chat, click on Reorder apps, and then drag and drop the apps into your desired order. The new…
To change the settings of an app in Zendesk, navigate to the My Apps page in Support, Sell, or Chat. Hover over the app you want to modify and select Change settings from the drop-down menu. After making your changes, click Update at the bottom of…
Restricting access to an app in Zendesk is straightforward. Open the My Apps page in Support, Sell, or Chat, hover over the app, and select Change settings. You can then enable role or group restrictions and specify which groups or roles should…
Disabling or enabling an app in Zendesk is simple. Go to the My Apps page in Support, Sell, or Chat. To disable an app, hover over it in the Enabled apps section and click the Enabled toggle. To enable a disabled app, do the same in the Disabled…
Managing app shortcuts in Zendesk allows agents to quickly access frequently used apps. In the Admin Center, go to Apps and integrations, then select Apps > Zendesk Support apps. Under the Settings tab, you can activate or deactivate app shortcuts…
If you have questions about an app, you can contact the developer directly. Open the My Apps page in Support, Sell, or Chat, hover over the app, and click Developer website from the drop-down menu. This will take you to the developer's website…
Private apps in Zendesk are custom apps built by your company and are not available on the public Zendesk Marketplace. To manage them, go to the My Apps page in Support, Sell, or Chat, and use the Upload private app option to add new apps. You can…