Resolving SSL Issues for Brands in Zendesk
What should I do if I see a warning icon next to a brand in Zendesk?
A warning icon next to a brand in Zendesk indicates an SSL issue.
To resolve this, click on the warning icon and then select 'Edit SSL settings'. This will guide you through the necessary steps to fix the SSL problem for that brand.
More related questions
How can I edit an existing brand in Zendesk?
Editing an existing brand in Zendesk is straightforward. To edit a brand, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Brand management > Brands'. Find the brand you want to edit, click the menu icon beside it,…
What is the default brand in Zendesk and how can I change it?
The default brand in Zendesk is the one associated with your default Help Center. It is applied when no specific brand is indicated, and is identified as (Default) on your brands list. To change your default brand, you must be an admin. Go to the…
How do I change the agent brand in Zendesk?
Changing the agent brand in Zendesk is a task reserved for the account owner. The agent brand is the brand agents are routed to when they sign in. To change it, go to the Admin Center, click 'Account' in the sidebar, and select 'Appearance >…
Can I reorder my brands on the Zendesk Brands page?
Unfortunately, you cannot reorder your brands on the Zendesk Brands page. Brands appear in alphabetical order, with the exception of the default brand, which always appears last. This order is fixed and cannot be changed manually.
What happens to the default brand if I downgrade to a single-brand plan?
If you downgrade to a single-brand plan, the default brand is retained unless the agent brand differs from it. In such cases, the agent brand is retained instead. This ensures that your primary brand remains active even after downgrading.
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