Understanding and Changing the Default Brand in Zendesk
What is the default brand in Zendesk and how can I change it?
The default brand in Zendesk is the one associated with your default Help Center.
It is applied when no specific brand is indicated, and is identified as (Default) on your brands list. To change your default brand, you must be an admin. Go to the Admin Center, click 'Account' in the sidebar, and select 'Brand management > Brands'. Click the menu icon beside the brand you want to make default and select 'Make default'. This brand will then move to the top of your list and be labeled as the (default).
More related questions
How can I edit an existing brand in Zendesk?
Editing an existing brand in Zendesk is straightforward. To edit a brand, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Brand management > Brands'. Find the brand you want to edit, click the menu icon beside it,…
How do I change the agent brand in Zendesk?
Changing the agent brand in Zendesk is a task reserved for the account owner. The agent brand is the brand agents are routed to when they sign in. To change it, go to the Admin Center, click 'Account' in the sidebar, and select 'Appearance >…
Can I reorder my brands on the Zendesk Brands page?
Unfortunately, you cannot reorder your brands on the Zendesk Brands page. Brands appear in alphabetical order, with the exception of the default brand, which always appears last. This order is fixed and cannot be changed manually.
What should I do if I see a warning icon next to a brand in Zendesk?
A warning icon next to a brand in Zendesk indicates an SSL issue. To resolve this, click on the warning icon and then select 'Edit SSL settings'. This will guide you through the necessary steps to fix the SSL problem for that brand.
What happens to the default brand if I downgrade to a single-brand plan?
If you downgrade to a single-brand plan, the default brand is retained unless the agent brand differs from it. In such cases, the agent brand is retained instead. This ensures that your primary brand remains active even after downgrading.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
