Requirements for Using Zendesk Intent Suggestions
What are the requirements for using Zendesk intent suggestions?
To use Zendesk intent suggestions, your account must meet the requirements for pre-trained intents.
These requirements ensure that your bot can effectively utilize the intent suggestions feature to improve its performance. For more detailed information on these requirements, you can refer to the article on pre-trained intents provided by Zendesk.
More related questions
What are Zendesk bot intent suggestions?
Zendesk bot intent suggestions help you identify what to automate next based on past bot conversation data. These suggestions highlight common topics that customers are asking about, which the bot did not respond to with an answer. By using this…
How can I view top intent suggestions in Zendesk?
You can easily view the top intent suggestions on the answer landing page in Zendesk. This page provides a quick overview of the top intents your customers are asking about, where an answer wasn’t matched. This feature allows you to quickly…
How do I create an answer for a specific intent in Zendesk?
Creating an answer for a specific intent in Zendesk is straightforward. You can do this directly from the intents page. Once you identify an intent that needs an answer, you can create a response so that the next time a customer asks a question…
Where can I find more information about Zendesk intent suggestions?
For more detailed information about Zendesk intent suggestions, you can refer to the article on assigning AI-powered intents to answers. This resource provides comprehensive guidance on how to effectively use intent suggestions to enhance your…
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