Zendesk bot intent suggestions help you identify what to automate next based on past bot conversation data.
These suggestions highlight common topics that customers are asking about, which the bot did not respond to with an answer. By using this information, you can build answers for those intents, improving the bot’s overall performance and ensuring no question goes unanswered. This ultimately enhances your customers’ experience by providing them with the information they need more efficiently.
You can easily view the top intent suggestions on the answer landing page in Zendesk. This page provides a quick overview of the top intents your customers are asking about, where an answer wasn’t matched. This feature allows you to quickly…
To use Zendesk intent suggestions, your account must meet the requirements for pre-trained intents. These requirements ensure that your bot can effectively utilize the intent suggestions feature to improve its performance. For more detailed…
Creating an answer for a specific intent in Zendesk is straightforward. You can do this directly from the intents page. Once you identify an intent that needs an answer, you can create a response so that the next time a customer asks a question…
For more detailed information about Zendesk intent suggestions, you can refer to the article on assigning AI-powered intents to answers. This resource provides comprehensive guidance on how to effectively use intent suggestions to enhance your…