Understanding Zendesk Bot Intent Suggestions
What are Zendesk bot intent suggestions?
Zendesk bot intent suggestions help you identify what to automate next based on past bot conversation data.
These suggestions highlight common topics that customers are asking about, which the bot did not respond to with an answer. By using this information, you can build answers for those intents, improving the bot’s overall performance and ensuring no question goes unanswered. This ultimately enhances your customers’ experience by providing them with the information they need more efficiently.
More related questions
How can I view top intent suggestions in Zendesk?
You can easily view the top intent suggestions on the answer landing page in Zendesk. This page provides a quick overview of the top intents your customers are asking about, where an answer wasn’t matched. This feature allows you to quickly…
What are the requirements for using Zendesk intent suggestions?
To use Zendesk intent suggestions, your account must meet the requirements for pre-trained intents. These requirements ensure that your bot can effectively utilize the intent suggestions feature to improve its performance. For more detailed…
How do I create an answer for a specific intent in Zendesk?
Creating an answer for a specific intent in Zendesk is straightforward. You can do this directly from the intents page. Once you identify an intent that needs an answer, you can create a response so that the next time a customer asks a question…
Where can I find more information about Zendesk intent suggestions?
For more detailed information about Zendesk intent suggestions, you can refer to the article on assigning AI-powered intents to answers. This resource provides comprehensive guidance on how to effectively use intent suggestions to enhance your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
