image for site

Requirements for Agent Acceptance Rate Report in Explore

Discover the necessary tools and permissions needed to create an agent acceptance rate report in Zendesk Explore.

What do I need to create an agent acceptance rate report in Zendesk Explore?

To create an agent acceptance rate report in Zendesk Explore, you'll need a few things.

First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. You'll also need access to ticket data in Zendesk Chat. The process is straightforward and should take about 10 minutes, making it accessible even for those with basic skills.


More related questions

How can I measure the agent acceptance rate in Zendesk Explore?

To measure the agent acceptance rate in Zendesk Explore, you can create a report that shows the number of chats accepted by an agent and their acceptance rate. Start by opening Explore and clicking the reports icon. In the Reports library, select…

Can I create a similar report for the Messaging Channel in Zendesk?

Currently, it's not possible to create a similar report for the Messaging Channel in Zendesk using the same method as for chat. The Messaging Channel uses its own dataset with different metrics and attributes compared to the Chat dataset. While the…

How do I add a date filter to my Zendesk Explore report?

Adding a date filter to your Zendesk Explore report helps you focus on specific time frames. In the Filters panel, click 'Add' and choose 'Time - Chat started > Chat started - Date'. After applying, click the filter you just added, then edit the…

What visualization options are available for my Zendesk Explore report?

Zendesk Explore offers various visualization options to display your report data effectively. By default, Explore chooses a column chart, but you can change this by clicking the Visualization type icon. Options include tables, line charts, and…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites