Zendesk Explore offers various visualization options to display your report data effectively.
By default, Explore chooses a column chart, but you can change this by clicking the Visualization type icon. Options include tables, line charts, and more, allowing you to select the format that best represents your data.
To measure the agent acceptance rate in Zendesk Explore, you can create a report that shows the number of chats accepted by an agent and their acceptance rate. Start by opening Explore and clicking the reports icon. In the Reports library, select…
To create an agent acceptance rate report in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and that you have Editor or Admin permissions. You'll also need access to ticket data in…
Currently, it's not possible to create a similar report for the Messaging Channel in Zendesk using the same method as for chat. The Messaging Channel uses its own dataset with different metrics and attributes compared to the Chat dataset. While the…
Adding a date filter to your Zendesk Explore report helps you focus on specific time frames. In the Filters panel, click 'Add' and choose 'Time - Chat started > Chat started - Date'. After applying, click the filter you just added, then edit the…