Replace Images in Zendesk Help Center
Can I replace the images in my help center?
Yes, you can replace the images in your help center with your own branded visuals.
Guide admins have the ability to upload and manage images through the theme editor. By accessing the assets section, you can upload new images and update the references in your HTML and CSS to reflect the changes. This allows you to maintain a consistent brand identity across your help center.
More related questions
How can I translate text from the source code of my help center?
You can translate text from the source code of your help center using dynamic content. This allows you to manage translations directly within the Zendesk interface, making it easier to maintain consistency across different languages. To implement…
How can I remove the navigation menu icon from my help center?
If you've already removed the 'Sign In' and 'Submit a request' links and don't have a community, you might want to remove the navigation menu icon as well. This can be done by customizing the HTML and CSS of your help center theme. To remove the…
Why are my RGB color elements replaced with HEX formatting?
If you notice that RGB color elements are being automatically replaced with HEX formatting in your help center, it's due to the way the Zendesk editor processes color values. When you save your draft, the editor may convert RGB values to HEX for…
Why is the breadcrumb not showing the category in some locales?
If the breadcrumb in your help center isn't showing the category in some locales, it might be due to missing translations or incorrect locale settings. To resolve this, check if the category names are translated for all the locales you support….
Can I embed Office or Adobe documents in the help center?
Yes, you can embed Office or Adobe documents in your help center articles to allow users to preview content without downloading. To do this, you need to use an iframe or a similar embedding method supported by the document's hosting service. This…
Does Zendesk support CSP headers?
No, Zendesk does not support the use of Content Security Policy (CSP) headers in the help center. CSP headers are used to enhance security by controlling the resources that can be loaded on a webpage. However, due to the way Zendesk's help center…
How do I add a link to my website on the home page of the help center?
To add a link to your external website on the home page of your help center, you need to customize the HTML of your theme. Access the theme editor in Zendesk Guide and locate the home page template. You can then insert an HTML anchor tag with the…
Why does the word 'empty' appear below a section or category in my help center?
The word 'empty' appears below a section or category in your help center when there are no articles published under that section or category. To remove it, you need to either publish articles in the empty section or category or modify the template…
How do I remove the social media sharing icons in the help center?
You can remove the social media sharing icons from your help center by customizing the theme's HTML and CSS. To do this, access the theme editor in Zendesk Guide and locate the template where the sharing icons are included. You can then remove or…
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