Yes, you can embed Office or Adobe documents in your help center articles to allow users to preview content without downloading.
To do this, you need to use an iframe or a similar embedding method supported by the document's hosting service. This allows the document to be displayed directly within the article, providing a seamless experience for users who need to view the content.
You can translate text from the source code of your help center using dynamic content. This allows you to manage translations directly within the Zendesk interface, making it easier to maintain consistency across different languages. To implement…
If you've already removed the 'Sign In' and 'Submit a request' links and don't have a community, you might want to remove the navigation menu icon as well. This can be done by customizing the HTML and CSS of your help center theme. To remove the…
If you notice that RGB color elements are being automatically replaced with HEX formatting in your help center, it's due to the way the Zendesk editor processes color values. When you save your draft, the editor may convert RGB values to HEX for…
If the breadcrumb in your help center isn't showing the category in some locales, it might be due to missing translations or incorrect locale settings. To resolve this, check if the category names are translated for all the locales you support….
No, Zendesk does not support the use of Content Security Policy (CSP) headers in the help center. CSP headers are used to enhance security by controlling the resources that can be loaded on a webpage. However, due to the way Zendesk's help center…
To add a link to your external website on the home page of your help center, you need to customize the HTML of your theme. Access the theme editor in Zendesk Guide and locate the home page template. You can then insert an HTML anchor tag with the…
The word 'empty' appears below a section or category in your help center when there are no articles published under that section or category. To remove it, you need to either publish articles in the empty section or category or modify the template…
Yes, you can replace the images in your help center with your own branded visuals. Guide admins have the ability to upload and manage images through the theme editor. By accessing the assets section, you can upload new images and update the…
You can remove the social media sharing icons from your help center by customizing the theme's HTML and CSS. To do this, access the theme editor in Zendesk Guide and locate the template where the sharing icons are included. You can then remove or…