Remove 'Empty' Label in Zendesk Help Center Sections
Why does the word 'empty' appear below a section or category in my help center?
The word 'empty' appears below a section or category in your help center when there are no articles published under that section or category.
To remove it, you need to either publish articles in the empty section or category or modify the template to hide the 'empty' label. This can be done by editing the HTML and CSS in the theme editor to conditionally display content based on the presence of articles.
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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