Reordering Ticket Fields in Zendesk
How do I reorder ticket fields in Zendesk?
Reordering ticket fields in Zendesk is straightforward. Go to the Admin Center, clickObjects and rulesin the sidebar, and selectTickets > Fields. ClickActionsand chooseEdit order. You can then drag the rows into your desired order or use the arrows to move them up or down. Once you're satisfied with the new order, clickSave. This order affects how fields are displayed in various places, such as business rules pages and when tickets are bulk updated.
More related questions
How can I edit a custom ticket field in Zendesk?
To edit a custom ticket field in Zendesk, you need to access the Admin Center. Navigate toObjects and rulesin the sidebar, then selectTickets > Fields. Hover over the field you want to edit, click the option menu icon, and select…
Can I deactivate and reactivate ticket fields in Zendesk?
Yes, you can deactivate and reactivate custom ticket fields in Zendesk. To deactivate a field, go to the Admin Center, selectObjects and rules > Tickets > Fields, hover over the field, click the options menu icon, and chooseDeactivate. To…
How can I delete a custom ticket field in Zendesk?
To delete a custom ticket field in Zendesk, first deactivate it. In the Admin Center, go toObjects and rules > Tickets > Fields, hover over the field, and selectDeactivate. Once deactivated, click the option menu icon at the top of the…
What happens if I rename a custom field in Zendesk?
Renaming a custom field in Zendesk does not affect the field ID value, so it won't disrupt reporting or macros. However, it's always a good idea to test changes in a sandbox environment to ensure everything functions as expected. This way, you can…
Is it possible to hide the 'Description' field in Zendesk ticket forms?
While Zendesk does not provide a built-in setting to remove the 'Description' field from ticket forms, you can use custom scripting to hide it. This requires some coding knowledge, and you can find guidance in the Zendesk documentation on how to…
Can I create a custom field that is read-only for agents in Zendesk?
Zendesk does not natively support creating a custom field that is read-only for agents. However, there is an app called Ticket Field Manager that can help manage field visibility and permissions. This app allows you to configure fields to be…
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