Hiding the 'Description' Field in Zendesk
Is it possible to hide the 'Description' field in Zendesk ticket forms?
While Zendesk does not provide a built-in setting to remove the 'Description' field from ticket forms, you can use custom scripting to hide it. This requires some coding knowledge, and you can find guidance in the Zendesk documentation on how to disable these fields. Custom scripting allows you to tailor the form to your specific needs.
More related questions
How can I edit a custom ticket field in Zendesk?
To edit a custom ticket field in Zendesk, you need to access the Admin Center. Navigate toObjects and rulesin the sidebar, then selectTickets > Fields. Hover over the field you want to edit, click the option menu icon, and select…
How do I reorder ticket fields in Zendesk?
Reordering ticket fields in Zendesk is straightforward. Go to the Admin Center, clickObjects and rulesin the sidebar, and selectTickets > Fields. ClickActionsand chooseEdit order. You can then drag the rows into your desired…
Can I deactivate and reactivate ticket fields in Zendesk?
Yes, you can deactivate and reactivate custom ticket fields in Zendesk. To deactivate a field, go to the Admin Center, selectObjects and rules > Tickets > Fields, hover over the field, click the options menu icon, and chooseDeactivate. To…
How can I delete a custom ticket field in Zendesk?
To delete a custom ticket field in Zendesk, first deactivate it. In the Admin Center, go toObjects and rules > Tickets > Fields, hover over the field, and selectDeactivate. Once deactivated, click the option menu icon at the top of the…
What happens if I rename a custom field in Zendesk?
Renaming a custom field in Zendesk does not affect the field ID value, so it won't disrupt reporting or macros. However, it's always a good idea to test changes in a sandbox environment to ensure everything functions as expected. This way, you can…
Can I create a custom field that is read-only for agents in Zendesk?
Zendesk does not natively support creating a custom field that is read-only for agents. However, there is an app called Ticket Field Manager that can help manage field visibility and permissions. This app allows you to configure fields to be…
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