Renaming zendesk_plugin.properties for Integration Fix
How do I rename the zendesk_plugin.properties file to fix integration issues?
Renaming thezendesk_plugin.propertiesfile is a crucial step in fixing integration issues between Jira and Zendesk. This file is located in the home directory of your Jira instance.
To rename it, simply change its name to something likezendesk_plugin.properties.bak. This renaming allows the system to create a new properties file when you reinstall the Jira add-on. After renaming, make sure to uninstall and then reinstall the add-on to complete the process and resolve the integration issue.
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If you're facing a subdomain error while integrating Jira and Zendesk, it might be due to a pre-filled, un-editable subdomain that doesn't match your target Zendesk instance. This issue often arises when the Jira instance you're trying to integrate…
What should I do if uninstalling and reinstalling the Jira add-on doesn't fix the subdomain error?
If simply uninstalling and reinstalling the Jira add-on doesn't resolve the subdomain error, you need to take an additional step. The issue is likely due to a pre-existingzendesk_plugin.propertiesfile that needs to be renamed. Navigate to the…
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