Jira Add-on Reinstallation Not Fixing Subdomain Error
What should I do if uninstalling and reinstalling the Jira add-on doesn't fix the subdomain error?
If simply uninstalling and reinstalling the Jira add-on doesn't resolve the subdomain error, you need to take an additional step. The issue is likely due to a pre-existingzendesk_plugin.propertiesfile that needs to be renamed.
Navigate to the home directory of your Jira instance and rename thezendesk_plugin.propertiesfile to something likezendesk_plugin.properties.bak. This action prompts the system to generate a new properties file during the reinstallation process. After renaming, proceed to uninstall and reinstall the Jira add-on. This should resolve the subdomain error.
More related questions
Why can't I integrate Jira and Zendesk due to a subdomain error?
If you're facing a subdomain error while integrating Jira and Zendesk, it might be due to a pre-filled, un-editable subdomain that doesn't match your target Zendesk instance. This issue often arises when the Jira instance you're trying to integrate…
How do I rename the zendesk_plugin.properties file to fix integration issues?
Renaming thezendesk_plugin.propertiesfile is a crucial step in fixing integration issues between Jira and Zendesk. This file is located in the home directory of your Jira instance. To rename it, simply change its name to something like…
Why is the Zendesk subdomain pre-filled and un-editable during Jira integration?
The Zendesk subdomain might be pre-filled and un-editable during Jira integration if the Jira instance is a copy of another instance already integrated with a different Zendesk instance. This can cause the subdomain to default to the original…
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