If you're facing a subdomain error while integrating Jira and Zendesk, it might be due to a pre-filled, un-editable subdomain that doesn't match your target Zendesk instance. This issue often arises when the Jira instance you're trying to integrate is a copy of another instance already linked to a different Zendesk instance.
To resolve this, you need to rename thezendesk_plugin.properties
file in the home directory of your Jira instance. Change its name to something likezendesk_plugin.properties.bak
. This allows the system to create a new properties file upon reinstallation. After renaming, uninstall and then reinstall the Jira add-on. For more detailed steps, you can refer to the originalZendesk Support for Jira integration article.
If simply uninstalling and reinstalling the Jira add-on doesn't resolve the subdomain error, you need to take an additional step. The issue is likely due to a pre-existingzendesk_plugin.properties
file that needs to be renamed. Navigate to the…
Renaming thezendesk_plugin.properties
file is a crucial step in fixing integration issues between Jira and Zendesk. This file is located in the home directory of your Jira instance. To rename it, simply change its name to something like…
The Zendesk subdomain might be pre-filled and un-editable during Jira integration if the Jira instance is a copy of another instance already integrated with a different Zendesk instance. This can cause the subdomain to default to the original…