Removing PII from Zendesk Audit Log
How can I remove personally identifiable information from the Zendesk audit log?
If you need to comply with GDPR or similar regulations, Zendesk allows you to remove personally identifiable information (PII) from the audit log. You can elect to remove personal information in the actor, IP address, and item columns of the audit log. This feature ensures that your data handling practices align with privacy regulations, providing peace of mind for both you and your customers. For more details, see theViewing the audit log for changessection.
More related questions
How can I create and manage webhooks in Zendesk Support?
Creating and managing webhooks in Zendesk Support is a breeze! You can use webhooks to send HTTP requests to specified URLs in response to events, such as triggers or automations firing in Zendesk Support. This allows you to automate workflows and…
What are the new features in Zendesk Explore for August 2021?
Zendesk Explore has introduced some exciting new features! Now, clickable links are available for many Zendesk attributes, allowing you to easily navigate to specific items for more information. Additionally, the new drill-in feature lets you…
What changes have been made to ticket export limits in Zendesk?
Zendesk has updated the ticket export limits, particularly for JSON exports. If the amount of data being exported from a ticket exceeds 1 MB, comments for the ticket will not be included in the resulting file. This change is important to keep in…
How can I use SLAs and child ticket side conversations to create OLAs in Zendesk?
Creating operational-level agreements (OLAs) in Zendesk is now possible using SLAs and child ticket side conversations. OLAs are internal agreements within your company to measure how quickly one group responds to and resolves tickets from another…
What is the new continuous conversation functionality in Zendesk Messaging?
Zendesk Messaging now offers continuous conversation functionality for all messaging customers. This feature automatically sends an email notification to customers who abandon a conversation conducted through the messaging web channel. It…
How has the Zendesk Suite onboarding wizard been enhanced?
The Zendesk Suite onboarding wizard has received enhancements to improve the setup process for new users. It now includes new tasks to set up live chat and messaging, along with more information on how to increase agent efficiency. These updates…
What are the new notification sounds in Zendesk Messaging and live chat?
Zendesk Messaging and live chat now offer updated notification sounds, providing more options for audio alerts. These new sounds are more current and allow you to choose the alerts that best suit your preferences for chat requests and incoming…
How can I customize my email signature in Zendesk Sell?
Customizing your email signature in Zendesk Sell is now more flexible with the use of HTML. This allows you to create a sophisticated email signature tailored exactly to your preferences. Whether you want to add images, links, or specific…
What is the new Flow Builder's Undo button in Zendesk Messaging?
The new Undo button in Zendesk Messaging's Flow Builder makes it easy to correct errors when creating or updating a flow. This feature enhances the user experience by allowing you to quickly revert changes, ensuring that your automated…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
