The new Undo button in Zendesk Messaging's Flow Builder makes it easy to correct errors when creating or updating a flow. This feature enhances the user experience by allowing you to quickly revert changes, ensuring that your automated conversations are set up exactly as intended. It's a simple yet powerful tool for managing your messaging workflows. For more details, see theUsing Flow Builder to automate conversationssection.
Creating and managing webhooks in Zendesk Support is a breeze! You can use webhooks to send HTTP requests to specified URLs in response to events, such as triggers or automations firing in Zendesk Support. This allows you to automate workflows and…
Zendesk Explore has introduced some exciting new features! Now, clickable links are available for many Zendesk attributes, allowing you to easily navigate to specific items for more information. Additionally, the new drill-in feature lets you…
If you need to comply with GDPR or similar regulations, Zendesk allows you to remove personally identifiable information (PII) from the audit log. You can elect to remove personal information in the actor, IP address, and item columns of the audit…
Zendesk has updated the ticket export limits, particularly for JSON exports. If the amount of data being exported from a ticket exceeds 1 MB, comments for the ticket will not be included in the resulting file. This change is important to keep in…
Creating operational-level agreements (OLAs) in Zendesk is now possible using SLAs and child ticket side conversations. OLAs are internal agreements within your company to measure how quickly one group responds to and resolves tickets from another…
Zendesk Messaging now offers continuous conversation functionality for all messaging customers. This feature automatically sends an email notification to customers who abandon a conversation conducted through the messaging web channel. It…
The Zendesk Suite onboarding wizard has received enhancements to improve the setup process for new users. It now includes new tasks to set up live chat and messaging, along with more information on how to increase agent efficiency. These updates…
Zendesk Messaging and live chat now offer updated notification sounds, providing more options for audio alerts. These new sounds are more current and allow you to choose the alerts that best suit your preferences for chat requests and incoming…
Customizing your email signature in Zendesk Sell is now more flexible with the use of HTML. This allows you to create a sophisticated email signature tailored exactly to your preferences. Whether you want to add images, links, or specific…