Removing deleted ticket data from Explore reports
Can I remove deleted ticket data from the Updates history and Backlog reports?
Unfortunately, you cannot customize the prebuilt dashboard to remove data on deleted tickets from the Updates history and Backlog reports.
While there might be workarounds for filtering out deleted tickets in custom reports using the Updates history dataset, no such filter exists for the Backlog dataset. This limitation means that some data may remain visible even after ticket deletion.
More related questions
Can I delete or reset data in Zendesk Explore?
No, you cannot delete or reset data directly in Zendesk Explore. Explore does not store the data it displays; it simply pulls data from source products like the ticketing system or live chat system and presents it in a visual format. If you need to…
How can I hide unwanted data in Zendesk Explore reports?
You can hide unwanted data in Zendesk Explore by applying filters to your reports. This allows you to exclude specific data without deleting it from the source. While Explore doesn't allow direct data deletion, using filters can help you manage the…
What happens to SLA and CSAT data when tickets are deleted?
When you delete tickets from your account, the associated SLA and CSAT ratings are also deleted. This change will be reflected in your Explore reports after the next account sync. The timing of the sync depends on your plan, so if you're curious…
Why doesn't deleting messaging tickets affect the Zendesk Answer Bot dashboard?
Deleting messaging tickets does not impact the data shown in the Zendesk Answer Bot dashboard in Explore. This is because some parts of Explore are not dependent on ticket data. For example, the number of unique users who received a message from…
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