Impact of ticket deletion on SLA and CSAT in Explore
What happens to SLA and CSAT data when tickets are deleted?
When you delete tickets from your account, the associated SLA and CSAT ratings are also deleted. This change will be reflected in your Explore reports after the next account sync.
The timing of the sync depends on your plan, so if you're curious about when your Explore account syncs, you can check out the relevant Zendesk article for more details.
More related questions
Can I delete or reset data in Zendesk Explore?
No, you cannot delete or reset data directly in Zendesk Explore. Explore does not store the data it displays; it simply pulls data from source products like the ticketing system or live chat system and presents it in a visual format. If you need to…
How can I hide unwanted data in Zendesk Explore reports?
You can hide unwanted data in Zendesk Explore by applying filters to your reports. This allows you to exclude specific data without deleting it from the source. While Explore doesn't allow direct data deletion, using filters can help you manage the…
Can I remove deleted ticket data from the Updates history and Backlog reports?
Unfortunately, you cannot customize the prebuilt dashboard to remove data on deleted tickets from the Updates history and Backlog reports. While there might be workarounds for filtering out deleted tickets in custom reports using the Updates…
Why doesn't deleting messaging tickets affect the Zendesk Answer Bot dashboard?
Deleting messaging tickets does not impact the data shown in the Zendesk Answer Bot dashboard in Explore. This is because some parts of Explore are not dependent on ticket data. For example, the number of unique users who received a message from…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
