To remove a user from your Zendesk account, first downgrade the agent to an end user. Then, in Support, click the 'Customers' icon in the sidebar. Locate the agent who was downgraded to an end user and click 'Edit'. Click the drop-down icon at the top-right of the profile and select 'Suspend access'. This action removes them from your Support instance. For more details, check theoriginal link.
To upgrade an agent to an administrator in Zendesk, you need to access the Admin Center. Navigate to the 'People' section in the sidebar, then select 'Team > Team members'. From the list, click on the agent you wish to upgrade. On the 'Roles and…
To upgrade a light agent's role in Zendesk, you need to have an available agent seat. Start by going to the Admin Center, clicking 'People' in the sidebar, and selecting 'Team > Team members'. Find the light agent you want to upgrade and click on…
To downgrade an agent to an end-user role in Zendesk, go to the Admin Center and click 'People' in the sidebar, then select 'Team > Team members'. Click on the agent you want to downgrade. In the upper-right, click 'Manage in Support' or 'Go to…
When an agent is downgraded in Zendesk, reports that slice via user role can be affected, as the downgraded agent is now an end user. Report tabs with user filtering enabled will no longer show the downgraded agent in the drop-down. If your Zendesk…
Role changes in Zendesk are recorded in the audit log, with the admin who made the change attributed as the actor. Any associated changes, such as roles in other products or ticket restrictions, are attributed to the system user. For example, if an…