Downgrading an Agent to End-User in Zendesk
How can I downgrade an agent to an end-user role in Zendesk?
To downgrade an agent to an end-user role in Zendesk, go to the Admin Center and click 'People' in the sidebar, then select 'Team > Team members'. Click on the agent you want to downgrade. In the upper-right, click 'Manage in Support' or 'Go to user profile'. On the agent's profile, set the User type to 'End user'. A warning screen will appear, informing you of the privileges that will be lost. Confirm by selecting 'Yes, downgrade this user'. The agent will no longer count towards your agent limit. Note that downgrading does not change your agent seat count. For more details, refer to theoriginal link.
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How do I remove a user from my Zendesk account?
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How are role changes recorded in the Zendesk audit log?
Role changes in Zendesk are recorded in the audit log, with the admin who made the change attributed as the actor. Any associated changes, such as roles in other products or ticket restrictions, are attributed to the system user. For example, if an…
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