How to Upgrade an Agent to Administrator in Zendesk
How do I upgrade an agent to an administrator in Zendesk?
To upgrade an agent to an administrator in Zendesk, you need to access the Admin Center. Navigate to the 'People' section in the sidebar, then select 'Team > Team members'. From the list, click on the agent you wish to upgrade. On the 'Roles and access' tab of the agent's page, select 'Admin' from the Role drop-down list for Support. Once you're done, click 'Save'. An email will be sent to all administrators notifying them of the change. The agent's existing group assignments will remain, but you can modify them as needed. For more details, check theoriginal link.
More related questions
What steps are involved in upgrading a light agent's role in Zendesk?
To upgrade a light agent's role in Zendesk, you need to have an available agent seat. Start by going to the Admin Center, clicking 'People' in the sidebar, and selecting 'Team > Team members'. Find the light agent you want to upgrade and click on…
How can I downgrade an agent to an end-user role in Zendesk?
To downgrade an agent to an end-user role in Zendesk, go to the Admin Center and click 'People' in the sidebar, then select 'Team > Team members'. Click on the agent you want to downgrade. In the upper-right, click 'Manage in Support' or 'Go to…
What happens to reports when an agent is downgraded in Zendesk?
When an agent is downgraded in Zendesk, reports that slice via user role can be affected, as the downgraded agent is now an end user. Report tabs with user filtering enabled will no longer show the downgraded agent in the drop-down. If your Zendesk…
How do I remove a user from my Zendesk account?
To remove a user from your Zendesk account, first downgrade the agent to an end user. Then, in Support, click the 'Customers' icon in the sidebar. Locate the agent who was downgraded to an end user and click 'Edit'. Click the drop-down icon at the…
How are role changes recorded in the Zendesk audit log?
Role changes in Zendesk are recorded in the audit log, with the admin who made the change attributed as the actor. Any associated changes, such as roles in other products or ticket restrictions, are attributed to the system user. For example, if an…
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