Remove Follow Button from Zendesk Articles
How can I remove the Follow button from my Zendesk help center articles?
To remove the Follow button from your Zendesk help center articles, you need to adjust the settings in your help center's theme. You can do this by unchecking the Follow settings within the Article page elements when customizing your help center.
If you want to completely remove the subscribe helper, you can edit the code directly. Go to Guide admin > Customize design, then select View theme on your live theme. Click the options menu and select Edit code. In the templates, find article_page.hbs, locate the subscribe helper, and remove its reference and any associated wrapper. For more details, check out the originalZendesk article.
More related questions
What steps are needed to edit the code to remove the Follow button in Zendesk?
To edit the code and remove the Follow button in Zendesk, you need to access the article_page.hbs template. Start by navigating to Guide admin > Customize design, then select View theme on your live theme. Click the options menu and choose Edit…
Can I disable the Follow button for specific categories or sections in Zendesk?
Yes, you can disable the Follow button for specific categories or sections in Zendesk by editing the category or section_page.hbs templates. Look for the {{subscribe}} helper in these templates and remove it. This method allows you to selectively…
Is there an alternative to editing code for removing the Follow button in Zendesk?
Yes, an alternative to editing code for removing the Follow button in Zendesk is to adjust the Follow settings within the Article page elements. This can be done through the theme customization options in your help center. By unchecking the Follow…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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