Disable Follow Button for Categories in Zendesk
Learn how to disable the Follow button for specific categories or sections in your Zendesk help center by editing the template code.
Can I disable the Follow button for specific categories or sections in Zendesk?
Yes, you can disable the Follow button for specific categories or sections in Zendesk by editing the category or section_page.hbs templates. Look for the {{subscribe}} helper in these templates and remove it.
This method allows you to selectively disable the Follow button for certain parts of your help center, providing more control over where users can subscribe to updates.
More related questions
How can I remove the Follow button from my Zendesk help center articles?
To remove the Follow button from your Zendesk help center articles, you need to adjust the settings in your help center's theme. You can do this by unchecking the Follow settings within the Article page elements when customizing your help center….
What steps are needed to edit the code to remove the Follow button in Zendesk?
To edit the code and remove the Follow button in Zendesk, you need to access the article_page.hbs template. Start by navigating to Guide admin > Customize design, then select View theme on your live theme. Click the options menu and choose Edit…
Is there an alternative to editing code for removing the Follow button in Zendesk?
Yes, an alternative to editing code for removing the Follow button in Zendesk is to adjust the Follow settings within the Article page elements. This can be done through the theme customization options in your help center. By unchecking the Follow…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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