Remove CC'd End-User from Multiple Zendesk Tickets
Can I remove a CC'd end-user from multiple tickets in Zendesk?
Unfortunately, removing a CC'd end-user from multiple tickets in Zendesk isn't straightforward. You need to go through each ticket individually to remove the user from the CC list. While Zendesk allows bulk actions for certain ticket changes, CC fields cannot be modified this way.
Macros can be used to add CCs but not to remove them. If you have feedback or suggestions for this feature, you can share them in the Zendesk community's product feedback section.
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