Customize Ticket View Columns in Zendesk
Is it possible to customize the ticket view columns in Zendesk?
Currently, Zendesk does not support customizing the columns in the ticket view under agent and end-user profiles. However, you can create a custom personal view within your own ticket view page to better suit your needs.
If you have specific requirements or suggestions, consider posting in the General Product Feedback topic in the Zendesk community. Engaging with other users can help bring attention to your needs and potentially influence future product updates.
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