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Recommended Internet Speed for Zendesk Talk & Chat

Learn about the recommended internet speed for Zendesk Talk and Chat to ensure smooth operation and how to diagnose network issues.

What is the recommended internet speed for Zendesk Talk and Chat?

For Zendesk Talk and Chat, a stable network connection of 10Mbps for both upload and download speeds is recommended for each agent. This ensures smooth operation, although external factors can affect network speed.

While Zendesk doesn't specify a strict minimum speed requirement, maintaining this level of connectivity helps prevent issues. If you encounter network problems, you can use the Twilio network test on the agent's browser to diagnose potential issues. This test will provide details about your network and highlight common issues in red.

For more information, you can refer to theTalk network requirements.


More related questions

How can I diagnose network issues for Zendesk Talk?

To diagnose network issues for Zendesk Talk, you can use the Twilio network test on the agent's browser. This tool helps identify potential problems with your network connection. The Twilio network test provides detailed information about your…

Why doesn't Zendesk specify a minimum internet speed?

Zendesk doesn't specify a minimum internet speed because external factors can influence network performance. Instead, they recommend a stable 10Mbps connection for both upload and download speeds per agent. This recommendation accounts for the…

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