Diagnosing Network Issues for Zendesk Talk
Discover how to use the Twilio network test to diagnose and resolve network issues affecting Zendesk Talk performance.
How can I diagnose network issues for Zendesk Talk?
To diagnose network issues for Zendesk Talk, you can use the Twilio network test on the agent's browser. This tool helps identify potential problems with your network connection.
The Twilio network test provides detailed information about your network, highlighting common issues in red. This can be particularly useful if you're experiencing connectivity problems, as it allows you to pinpoint and address specific issues affecting your agents' performance.
More related questions
What is the recommended internet speed for Zendesk Talk and Chat?
For Zendesk Talk and Chat, a stable network connection of 10Mbps for both upload and download speeds is recommended for each agent. This ensures smooth operation, although external factors can affect network speed. While Zendesk doesn't specify a…
Why doesn't Zendesk specify a minimum internet speed?
Zendesk doesn't specify a minimum internet speed because external factors can influence network performance. Instead, they recommend a stable 10Mbps connection for both upload and download speeds per agent. This recommendation accounts for the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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