Receiving Desktop Notifications for Zendesk Tickets
Can I receive desktop notifications for Zendesk tickets?
Yes, you can receive desktop notifications for Zendesk tickets, but it depends on your account setup. If you have the Zendesk Agent Workspace with social or web messaging channels enabled, you can use the notifications list to see unread messaging tickets. When the ticket tab is closed, message notifications are available through the notification list. If the ticket tab is open but not in focus, desktop browser notifications configured for Chat will appear. For live chat users, there are customizable notification options. However, if you're using the standard agent interface, Zendesk doesn't natively support desktop notifications for ticket updates. Instead, notifications are sent via email using triggers, like the default 'Notify assignee of comment update' trigger. Alternatively, you can explore third-party apps in the Zendesk Marketplace for additional notification features.
More related questions
How can I get browser notifications for Zendesk ticket updates?
Browser notifications for Zendesk ticket updates are available, but they depend on your account's configuration. If you have the Zendesk Agent Workspace with messaging channels, you can receive browser notifications when the ticket tab is not in…
What are the alternatives to email notifications in Zendesk?
If you're looking for alternatives to email notifications in Zendesk, there are a few options depending on your setup. For accounts with the Zendesk Agent Workspace and messaging channels, you can use the notifications list for unread messaging…
Can I customize notification types in Zendesk?
Yes, you can customize notification types in Zendesk, especially if you're using live chat. Live chat users have a broad range of notification types that can be customized to suit their needs. However, if you're using the standard agent interface,…
Are there third-party apps for Zendesk notifications?
Yes, there are third-party apps available for enhancing Zendesk notifications. If Zendesk's native notification options don't meet your needs, you can explore apps like Notify from the Zendesk Marketplace. These apps can provide additional…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
