Alternatives to Email Notifications in Zendesk
What are the alternatives to email notifications in Zendesk?
If you're looking for alternatives to email notifications in Zendesk, there are a few options depending on your setup. For accounts with the Zendesk Agent Workspace and messaging channels, you can use the notifications list for unread messaging tickets. Desktop and browser notifications are available for live chat and voice users, with customization options for live chat. If you're using the standard agent interface, consider third-party apps from the Zendesk Marketplace, like Notify, which can provide desktop and browser notifications. Keep in mind that Zendesk doesn't support third-party apps directly, so you'll need to contact the app developer for support.
More related questions
Can I receive desktop notifications for Zendesk tickets?
Yes, you can receive desktop notifications for Zendesk tickets, but it depends on your account setup. If you have the Zendesk Agent Workspace with social or web messaging channels enabled, you can use the notifications list to see unread messaging…
How can I get browser notifications for Zendesk ticket updates?
Browser notifications for Zendesk ticket updates are available, but they depend on your account's configuration. If you have the Zendesk Agent Workspace with messaging channels, you can receive browser notifications when the ticket tab is not in…
Can I customize notification types in Zendesk?
Yes, you can customize notification types in Zendesk, especially if you're using live chat. Live chat users have a broad range of notification types that can be customized to suit their needs. However, if you're using the standard agent interface,…
Are there third-party apps for Zendesk notifications?
Yes, there are third-party apps available for enhancing Zendesk notifications. If Zendesk's native notification options don't meet your needs, you can explore apps like Notify from the Zendesk Marketplace. These apps can provide additional…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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