Getting Browser Notifications for Zendesk Tickets
How can I get browser notifications for Zendesk ticket updates?
Browser notifications for Zendesk ticket updates are available, but they depend on your account's configuration. If you have the Zendesk Agent Workspace with messaging channels, you can receive browser notifications when the ticket tab is not in focus. For voice users, browser notifications are enabled by default for Chrome and Firefox if your settings allow it. However, if you're using the standard agent interface, Zendesk doesn't support browser notifications natively. Instead, email notifications are sent using triggers. You can also explore third-party apps like Notify from the Zendesk Marketplace to enable browser notifications.
More related questions
Can I receive desktop notifications for Zendesk tickets?
Yes, you can receive desktop notifications for Zendesk tickets, but it depends on your account setup. If you have the Zendesk Agent Workspace with social or web messaging channels enabled, you can use the notifications list to see unread messaging…
What are the alternatives to email notifications in Zendesk?
If you're looking for alternatives to email notifications in Zendesk, there are a few options depending on your setup. For accounts with the Zendesk Agent Workspace and messaging channels, you can use the notifications list for unread messaging…
Can I customize notification types in Zendesk?
Yes, you can customize notification types in Zendesk, especially if you're using live chat. Live chat users have a broad range of notification types that can be customized to suit their needs. However, if you're using the standard agent interface,…
Are there third-party apps for Zendesk notifications?
Yes, there are third-party apps available for enhancing Zendesk notifications. If Zendesk's native notification options don't meet your needs, you can explore apps like Notify from the Zendesk Marketplace. These apps can provide additional…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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