Real-Time API for Agent Availability in Zendesk Plans
Is the real-time API for checking agent availability available to all Zendesk plans?
The real-time API for checking agent availability is only available to Zendesk Enterprise plans. This API allows for more precise control over agent status and bot responses.
If you're on a lower-tier plan, you might need to rely on the native business schedule or consider upgrading to access this feature. It's important to verify your plan's capabilities before investing time in setting up solutions that may not be supported.
More related questions
How can I create a condition in Zendesk bot builder to check agent availability?
To create a condition in the Zendesk bot builder to check if agents are available, you need to set up a custom solution. This involves creating a bearer token, establishing an API connection, and configuring a conditional statement in the bot…
What are the steps to create a bearer token for Zendesk Chat API?
Creating a bearer token for the Zendesk Chat API is the first step in setting up a condition to check agent availability. This token is essential for authenticating API calls. To create a bearer token, follow the steps outlined in the Zendesk Chat…
How do I set up an API connection in Zendesk bot builder?
Setting up an API connection in Zendesk bot builder is crucial for checking agent availability. This involves using a bearer token and specifying the allowed domain. To set up the connection, select the 'Bearer token' option and enter the token you…
Can I use Zendesk's native business schedule for agent availability?
Yes, you can use Zendesk's native business schedule to manage agent availability without custom API configurations. This feature allows you to notify visitors of your operating hours directly through the messaging widget. While the custom solution…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
