Create Condition in Zendesk Bot for Agent Availability
How can I create a condition in Zendesk bot builder to check agent availability?
To create a condition in the Zendesk bot builder to check if agents are available, you need to set up a custom solution. This involves creating a bearer token, establishing an API connection, and configuring a conditional statement in the bot builder.
First, generate a bearer token for the Zendesk Chat API. Then, create an API connection using this token and the domain 'rtm.zopim.com'. In the bot builder, add an HTTP API call to check the endpoint 'https://rtm.zopim.com/stream/agents/agentsonline'. Use the connection you created to authenticate this call. Finally, set up a conditional step to check if 'agentonline' is not zero, indicating that agents are available. For more details, visit theoriginal link.
More related questions
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