Using Zendesk's Native Business Schedule for Availability
Can I use Zendesk's native business schedule for agent availability?
Yes, you can use Zendesk's native business schedule to manage agent availability without custom API configurations. This feature allows you to notify visitors of your operating hours directly through the messaging widget.
While the custom solution with API calls provides real-time agent availability, the business schedule can suffice for many use cases. It helps inform visitors when agents are typically online, reducing the need for complex configurations. However, if agents are scheduled but not available, the custom API solution might still be necessary.
More related questions
How can I create a condition in Zendesk bot builder to check agent availability?
To create a condition in the Zendesk bot builder to check if agents are available, you need to set up a custom solution. This involves creating a bearer token, establishing an API connection, and configuring a conditional statement in the bot…
What are the steps to create a bearer token for Zendesk Chat API?
Creating a bearer token for the Zendesk Chat API is the first step in setting up a condition to check agent availability. This token is essential for authenticating API calls. To create a bearer token, follow the steps outlined in the Zendesk Chat…
How do I set up an API connection in Zendesk bot builder?
Setting up an API connection in Zendesk bot builder is crucial for checking agent availability. This involves using a bearer token and specifying the allowed domain. To set up the connection, select the 'Bearer token' option and enter the token you…
Is the real-time API for checking agent availability available to all Zendesk plans?
The real-time API for checking agent availability is only available to Zendesk Enterprise plans. This API allows for more precise control over agent status and bot responses. If you're on a lower-tier plan, you might need to rely on the native…
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