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Purpose of the Search Dataset in Zendesk Guide

Explore the purpose of the Search dataset in Zendesk Guide to analyze user search behavior and optimize knowledge base content.

What is the purpose of the Search dataset in Zendesk Guide?

The Search dataset in Zendesk Guide is designed to help you analyze how users are interacting with your knowledge base through search activities. It provides insights into search terms, results, and user behavior.

By examining this dataset, you can identify common search queries, understand what users are looking for, and optimize your content to better meet their needs. This can lead to improved user satisfaction and more efficient self-service options.


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To use the full range of metrics and attributes for Zendesk Guide, you need a Zendesk Explore Professional or Enterprise plan. If you're on the Explore Lite plan, you'll only have access to a subset of these metrics and attributes through prebuilt…

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The Knowledge Capture dataset in Zendesk Guide includes metrics and attributes related to the Knowledge Capture app and context panel in Agent Workspace. It's designed to help you understand how effectively articles are being used to deflect…

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What attributes are available in the Knowledge Base dataset?

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How does Zendesk Guide track article translations?

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