Measuring Article Engagement in Zendesk Guide
How can I measure article engagement in Zendesk Guide?
Article engagement in Zendesk Guide can be measured using the Knowledge Base dataset, which includes metrics like article views, comments, subscriptions, and votes. These metrics help you understand how users are interacting with your articles.
For instance, you can track the number of views each article receives, the comments left by users, and the upvotes or downvotes articles get. This data is crucial for assessing the effectiveness of your knowledge base content and identifying areas for improvement.
More related questions
What are the requirements to use Zendesk Guide metrics and attributes?
To use the full range of metrics and attributes for Zendesk Guide, you need a Zendesk Explore Professional or Enterprise plan. If you're on the Explore Lite plan, you'll only have access to a subset of these metrics and attributes through prebuilt…
What is the Knowledge Capture dataset in Zendesk Guide?
The Knowledge Capture dataset in Zendesk Guide includes metrics and attributes related to the Knowledge Capture app and context panel in Agent Workspace. It's designed to help you understand how effectively articles are being used to deflect…
What are the Team Publishing metrics in Zendesk Guide?
The Team Publishing metrics in Zendesk Guide provide insights into the efficiency of your knowledge management workflows. These metrics include the number of articles created, published, verified, and archived, among others. By analyzing these…
What attributes are available in the Knowledge Base dataset?
The Knowledge Base dataset in Zendesk Guide includes a variety of attributes that help you analyze your knowledge base content. These attributes include Engagement ID, Article ID, Article locale, and more. These attributes allow you to filter and…
How does Zendesk Guide track article translations?
Zendesk Guide tracks article translations using the Team Publishing dataset, which includes metrics and attributes related to translation activities. You can monitor the number of translations created, published, edited, and deleted. These metrics…
What is the purpose of the Search dataset in Zendesk Guide?
The Search dataset in Zendesk Guide is designed to help you analyze how users are interacting with your knowledge base through search activities. It provides insights into search terms, results, and user behavior. By examining this dataset, you can…
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